First time or returning? No problem. Here is what to expect:
Whole Life Massage is conveniently located on the ground floor of the Oak Street building, between Pearl and Oak on 16th Avenue.
If arriving by car, we encourage you to take advantage of free parking behind our Oak St. building. Metered parking on 16th Ave. is free after 6pm.
If arriving by bike, you will find a covered bike rack conveniently located inside the courtyard enclosure behind the sidewalk gate, nearest our enterance.
A reminder: Our entry door is locked between sessions. If you should need assistance with walking to our building or if you need to arrive early, please make arrangements ahead of time so that we can prepare for you. The door will be open within a few minutes of your appointment time.
Hygiene, Athletes and ladies, If you shave, refrain from doing that on the day of your scheduled appointment so that your skin has a chance to heal. Though, rare, some people can experience sensitivity with the application of lotion or oils on freshly shaved skin. A mention about Colds and illness, if you think you are comming down with an illness, please call immediately to reschedule even if you are within a day or two of your appointed time. You must be free of all symptoms (sniffles, sore throat, cough, fever) for a solid 3 days (72 hours) before considering massage. This gives you wellness recovery time and helps our office, staff and clients stay clear of contagious exposure.
Lobby greet and meet,
If you are a new client, you will fill out a health form [and insurance paperwork if we are billing your insurance- bring your card]. To save a step, you can go to our helpful forms page and complete your health form ahead of time.
Be sure to turn off your cell phone, to encourage a more serene experience for yourself, and others. If you need to leave it on for emergency reasons, tell your therapist so they can support you.
In the massage room
Your therapist will direct you to your massage room where you can privately undress to the level of your comfort.
Once undressed , on the massage table, slip in under the covers, unless told otherwise.
The massage therapist will always communicate before entering your room. by knocking on the door and speaking to you before entering. This assures your privacy.
Lotion or oil will be used on your skin. Tell your therapist if you have allergies, likes or dislikes. We use unscented organic and paraben free oils and lotions at Whole Life Massage but do let your therapist know if you have a preference for which you would like on your skin. Sometimes other essential oils, such as lavender or lemon balm for example or oils with similar properties can be used during your massage for added benefit, depending on the type of massage you are receiving. The therapist will also check with you from time to time to make sure your experience is positive.
Your body will be draped by a sheet at all times, this is for modesty and to help maintain warmth, exposing only the body part or area specifically being massaged in that moment: Areas typically worked include neck, head, face, shoulders, arms, hands, back, buttocks, legs, and feet. You will be asked to turn over nearer to the completion of your massage time, so that the the tops of your legs, arms, head, neck and face will be massaged, depending on the type of massage you are receiving.
If you have a strong preference for not being touched in one of these areas please say so. You never need to be uncomfortable.
Everybody has preferences. Some clients like more time in certain areas or will focus an entire sesion in a specific area, like upper body for example. If you have not had a massage for a long time, please tell your therapist if you have had any significant health issues, recent surgeries or if your preferences have changed. Its ok to be vocal.
You are encouraged to be actively involved in your treatment, particularly if you have questions, speak up! its ok to keep chat to a minimum too, especially if you are simply here to relax and ease stress.
Your session time is designed to support you in what you need at the time of each and every visit.
See you soon!
Cancellation and rate policy: Please Note: Your time is valuable as is ours and we schedule and pay staff according to your reserved time. If you are unable to keep your appointment or need to reschedule please kindly give 24 hours cancellation notice, otherwise you will be expected to pay for your missed appointment. This policy applies to the use of pre-payment options, vouchers, insurance co-payments, gift certificates and reserved massage services. Please note, if you are wanting appointments after 6pm premium rates will apply, please add $20.00 to our standard rates. Thank you.